Link Upgrades FAQ

• Why is the system closing?

  Link is evolving! We’ll be switching to a new provider called Drop Mobility this spring. When we reopen, our system will still offer the green Link bikes you know and love, plus 100 electric bicycles we’re dubbing, eLink. Our system will become hub based, so instead of stations, your app will unlock the bikes which will be tied to bike racks instead of checking out from a dock. This lower cost infrastructure will allow us to expand the system more easily and avoid hub closures during construction or large events.

  
  

  During the closure period, our team will be working on several large projects to ensure an awesome new system for you. First, the green Link bikes will be getting a thorough tune up with new chains, tires, etc., to make them like new. We’ll also install a retrofit kit that will allow the green bikes to communicate with the new Link Dayton app that will launch as part of the system. We’ll also be removing the existing Link stations and replacing them with bike racks and signage for the new hubs. Finally, we’ll be upgrading the shop so we can charge the batteries for our new e-bikes! 

  
  

• When is the new system going to launch?

  • While we cannot guarantee a launch date, we do know that you can expect Link to roll out later this spring. Follow our newsletter and social media for updates. We plan to roll out the bikes as soon as we can, but an official launch event may be delayed even further if large gatherings are still discouraged into the summer months due to COVID-19.

• What will happen to my current membership?

  Your current membership will be honored in the new system if you have time left on the membership at closure of the system. Any members who wish to renew for another year will be offered a very discounted rate for migrating to the new system.

• What steps do I need to take to get my membership on the new system?

  You will receive an invitation via email to join the new system. It will offer step-by-step instructions to get you registered.

• When can I download the Link Dayton App?

  We’ll host a virtual app launch event on May 5th. Follow our newsletter and social media for updates on our app launch date.

• How will I checkout bikes with the new system?

  The new system will exclusively use app checkout. If you have a Link card, you will no longer need it to checkout bike

• I use Link to get to/from work, what should I do in the meantime?

  During the closure, we encourage you to explore options with Greater Dayton RTA. You can explore their routes on Google Maps by selecting the “transit” option for directions. You can also see routes and plan trips by downloading Greater Dayton RTA’s preferred app, Transit. For fare and route information, please see http://www.i-riderta.org/

• Will I still be able to get bikes at former Link location?

  Yes! And many more will open in the coming months and years. One of the major reasons why we’re making this change is to be able to add more hubs where you can pick up and drop off bikes.

• What bikes will be available?

  We are maintaining our fleet of 225 green Link bikes. In addition, we’ll be offering 100 electric bicycles (e-bikes) when we launch the new system. They will be white in color with green accents. They will be available alongside the green bikes in our hubs

• What is an e-bike?

  An e-bike is a bicycle with an integrated electric motor. Our e-bikes will assist a user up to 15mph. You must pedal to get a benefit from the motor. The bikes can travel up to 30 miles on a full charge!

• What is riding an ebike like

  It's just like riding a bicycle! But with a booster to keep you riding longer and farther.